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Welcome to Grosvenor Road Surgery

 We are an accredited GP Training Practice with six GP Partners.  We aim to deliver safe, effective and efficient healthcare to our patients.  We have a commitment to continuously improving the quality of the healthcare we provide.  Our practice manager Ms Brenda Taggart welcomes your feedback on all aspects of our service.  Thank you

We offer telephone consultations and same day appointments. In addition we offer a full range of specialist nurse and doctor -led clinics by appointment.

Bank Holiday Closures

Thursday 12th July 2018 is a Bank Holiday and the surgery will be closed all day.

IN CASE OF A MEDICAL EMERGENCY PLEASE PHONE OUT OF HOURS ON
028 90 744447

ANY PATIENTS REQUIRING REPEAT PRESCRIPTIONS OVER THESE BANK HOLIDAY PERIODS WILL NEED TO MAKE SURE THEY HAVE ORDERED AND COLLECTED THESE PRESCRIPTIONS IN ADVANCE.

GP OUT OF HOURS IS NOT A ROUTINE SERVICE FOR REPEAT PRESCRIPTIONS AND REPEAT PRESCRIPTIONS WILL ONLY BE ISSUED BY OUT OF HOURS PROVIDERS IN AN EMERGENCY.

Opening times:

Monday & Friday from 8-30 am - 12.30pm & 1.30pm until 6 pm. 

Tuesday, Wednesday & Thursday from  8.30am - 12.30pm & 2pm until 6pm

Online services

Do you find it difficult to get through on the phone for an appointment or repeat prescription? 

Why not register for Patient Services.  This will allow you to book an appointment and order repeat prescriptions form the comfort of your own home! Simply follow the link.....Online Services

DNA's

DNA'S (Did Not Attend) have an enormous impact on the surgery, in terms of waiting times and significantly adding to delays.  We hope you can help us to reduce the number of Lost appointments.  If you need to cancel a booked appointment for the Doctor or Treatment Room, please contact the surgery by phone or on line.

Going on holiday? Need travel advice?

Please make an appointment for our travel clinic at least 6-8 weeks prior to travel as some travel destinations may require onward referral to a specilaist travel clinic.  For further information visit our Travel Advice section.

Summer Health

It is really important to take care in the sun whether at home or abroad.  The following link will give you all the information you need regarding avoiding and managing sunburn and how to Take Care in the Sun.

Zero Tolerance

GROSVENOR ROAD HAS A ZERO TOLERANCE POLICY ON VIOLENT OR ABUSIVE PATIENTS

We operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare.  Our Team shall always show due respect and courtesy when dealing with patients.  In turn, we would request Patients to reciprocate the same.  No form of aggression,verbal or physical in nature will be tolerated and may result ultimately in patient removal and being reported to the Police.

GDPR - Privacy Notice

Grosvenor road surgery take privacy very seriously and are currently updating all our records and processes to ensure that we are fully meeting the data protection standards introduced by the General Data Protection Regulation (GDPR) on 25th May 2018.

We are registered as data processors with the Information Commissioner's Office (ICO).

Our practice will need to collect your personal information to provide healthcare services to you.  The information we will collect about you includes your name, date of birth, address and contact details.

You have the right under GDPR to request access to, and correction, of your personal information.  We require you to put this request in writing by completing a Subject Access Request (SAR).  The practice will deal with the request within 30 days.

 

 

(Site updated 22/06/2018)
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