All hospital letters are first scanned on to your file and then dealt with by the doctor or practice pharmacist.

Each letter has to be checked for medication dose changes and new medications.

We need to ensure there is no duplication or omissions in your medication and follow up any instructions (e.g. blood tests) included with the letter.

We deal with large volumes of clinic letters and discharge letters and extra checks are often required for your safety.  We endeavour to process these letters promptly.  

Clinic letters

If left in before 12 midday the prescription will be ready for collection after 5pm that same day.  Letters left at reception after this time may be collected after 10.30am the following day.  We recognise that some requests may need processed that same day(antibiotics, painkillers).  We do aim to complete these requests on the same day, the reception staff will let you know when your prescription may be collected.

Discharge letters

Please leave your letter in promptly after discharge and either arrange for you, your representative, or your chemist to pick it up the following day.

We have an arrangement with all the hospitals, they are to give you 4 weeks supply of all your medications on discharge.

No one under 17 years of age is permitted to collect prescriptions on your behalf.

Always check the name, address and items on the script before you leave the surgery.  Mistakes can happen so this is a further check by you .