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Welcome to Grosvenor Road Surgery 

PRACTICE INFORMATION - RE CORONAVIRUS

CHANGES TO APPOINTMENTS

We would like to take this opportunity to thank those who have very kindly donated face masks and visors to the surgery.  We are overwhelmed with such generosity and kindness.  These masks will keep our practice staff and our patients safe.  Thank you.  

Flu vaccine- for people who are eligible for the flu vaccine, due to current Covid-19 restricitions the flu campaign this year will be very different to previous years. we will start our flu campaign on Wednesday 30th September, Wednesday 7th October and Saturday 3rd October. Further dates will be added. A letter will be sent with an appointment time assigned to each patient,and this time will be strictly adhered to. 

Due to the Coronavirus pandemic we have suspended our “walk-in” surgery, and at present we will not be able to offer 'routine' face to face appointments with a GP. This is to reduce the chance of transmission of Coronavirus to other patients and staff. Whilst we are unable to offer routine face to face appointments we have remained open throughout the pandemic and are using telephone and video consultations instead.  We are now also offering booked video consultations which will be done via Zoom. If you feel you need to see or speak to a doctor please phone the surgery on the usual number between 08.30-11:00 am and 14:00-16:00 in the afternoon.  A member of our reception team will take your details and the member of our Practice Team who is best placed to help you will phone you back.  You will be allocated an appointment at the surgery if required.   If given an appointment you will have your temperature checked on arrival and asked to sanitise your hands. The doctor or nurse treating you will be wearing PPE (apron, face mask and gloves).  We also ask that you wear a face mask or covering if attending the surgery for an appointment.  Our childhood vaccination clinic and antenatal clinics are running as usual. 

Due to the time taken to put on and take off PPE safely and to ensure appropriate social distancing our treatment room capacity has reduced. We are still performing essential services (for example INR and DMARD monitoring, disease monitoring bloods and urgent bloods as well as many others).  Cervical screening and mammogram screening have now resumed.  We are also reviewing many of our patients with chronic diseases such as asthma, COPD and Diabetes.  This may take the form of a telephone or video consultation.   

We apologise for the inconvenience. We will have extra staff to answer phone calls to try and make this transition as smooth as possible and to reduce the disruption for patients. We will inform you of ongoing changes to appointments through regular updates on the website.

 

We realise this is a worrying and rapidly changing situation and we would appreciate your co-operation.

Do not come to the surgery if you have any symptoms of Coronavirus or have been asked to self isolate as this

9th June 2020-- You can now request a covid 19 test if you have symptoms by phoning 119, or book a test on line

 https://covid-19.hscni.net/testing/

        

 

For the most up to date information, self isolation and what to do if you think you have contracted coronavirus click on the link below:

Coronavirus Advice

Stay at home advice for people with suspected or confirmed coronavirus

 

We now have a Frequently Asked Questions section where you can find up to date information on how we are managing coronavirus here at the surgery

                                   

We are an accredited GP Training Practice with six GP Partners.  We aim to deliver safe, effective and efficient healthcare to our patients.  We have a commitment to continuously improving the quality of the healthcare we provide.  Our practice manager Ms Brenda Taggart welcomes your feedback on all aspects of our service.  Thank you

 

  

 

Pregabalin Reduction Programme

We are currently reviewing all our patients taking Pregabalin for pain.  If you are taking Pregabalin you will receive a letter inviting you in for review.  Please see the Pregabalin  section for more details.


 

 

Online services

 

Do you find it difficult to get through on the phone for an appointment or repeat prescription? 

Why not register for Patient Services.  This will allow you to book an appointment and order repeat prescriptions from the comfort of your own home or on the go! Simply follow the link.....Online Services

Due to coronavirus we have suspended our online appointments system.  You can still use the online service to order prescriptions.

Book appointment online

Order Prescription online  

   

Practice Based Physiotherapist

We would like to welcome Caitriona Connolly and James Smale to our team.  Caitriona and James are experienced physiotherapists who will offer practice based physiotherapy assessments from Monday the 1st July 2019.  If you suffer from muscle or joint pains Caitriona or James are the members of our team you should see!  Ask a member of our reception staff to book you an appointment or alternatively you can book an appointment online .  For further information please visit our Physiotherapy page.

 

Practice Based Pharmacist

We now have three very experienced Practice Based Pharmacists.  Our pharmacists play a vital role in our team.  If you have any queries regarding your medication or would like your medication aligned please ask to speak to our pharmacist.  For more information on the range of services they provide visit our pharmacy information page.

 

 

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(Site updated 07/10/2020)
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