We now offer GP appointments that can be booked up to one week in advance
When you contact the surgery you will be asked the reason for the appointment and your request will be forwarded to the most appropriate member of our team. This may be a pharmacist, nurse, physiotherapist, mental health practitioner, social work practitioner, doctor or a member of our medical reception team.
To arrange an appointment, phone on 02890320777. Our telephone lines open every week day morning from 8.30am until we have reached a safe capacity of calls. In the afternoon we may only have capacity to deal with emergencies call due to the extreme demands on the service. We experience high volumes of calls on a Monday and would suggest not phoning on this day if your request does not need urgently dealt with that day.
**If you are experiencing problems with your eyes you may be able to SELF REFER to an optician via the NIPEARS scheme.**
The symptoms they manage are
- Red eyes
- Pain and/or discomfort in eyes or around eye area
- Sudden reduction in vision in one or both eyes
- Recent onset or sudden increase in flashes/ floaters in one or both eyes
- Suspected foreign body in the eye
The nearest optician to the practice is
BOOTS PARK CENTRE- Tel 02890 325450
Other options include
- Specsavers park centre- Tel 02890 326868
- Ballyowen eyecare- Tel 02890 301184
- Dynan Optical- 202E Andersonstown Rd- Tel 02890 682244
- Gilroy Opticians- 210 Falls Rd- Tel 02890 310072
- Eyeworld- Kennedy Centre- Tel 02890 300022
Before contacting the surgery for advice think '3 Before GP'
Can I?
1. Self-care
2. Use a reputable website such as NI Direct online resource
3. Seek advice/treatment from a local pharmacy
Pharmacy First Service is a service whereby patients are encouraged to consult with their community pharmacist first rather than their GP, for a list of common conditions. The aim of a Pharmacy First Service is to move activity, including consultations and advice for common conditions, from GP practices to community pharmacies.
Pharmacy First Services
- Everyday Health Conditions
- Emergency Hormonal Contraception
- Uncomplicated Urinary Tract Infections (UTI) in women aged 16-64 years
- Sore Throat Service Winter 24/25
- Pharmacy First Pilot Service for Treatment of Shingles
Pharmacy First - Everyday Health Conditions (formerly Minor Ailments)
Approximately half of all consultations are taken by patients with conditions that will get better on their own and are not serious. These can often be managed by your local pharmacist or by looking at the self help leaflets.
Pharmacies are well placed within communities and are essentially an ‘open door’ to the Health Service offering free independent health advice without the need for an appointment. One of the services that community pharmacists are trained to provide is the treatment of everyday health conditions. When a patient presents at a pharmacy with symptoms of an everyday health condition, the pharmacist establishes if the symptoms are indeed minor in which case the pharmacist can offer advice and, if necessary, recommend appropriate treatment. If the symptoms are of a more serious nature, the pharmacist will refer the patient to another healthcare professional.
Everyday Health Conditions
If you are phoning for advice regarding muscle or joint pains please ask a member of our team if you can speak to Practice Based Physiotherapist.
Many patients request to speak to a GP to discuss letters or reports. These queries could be handled by our administration staff. This will allow you to get the information you need quicker and will free up GP time.
Missed Appointments (DNA's)
DNA'S (Did Not Attend) have an enormous impact on the surgery, in terms of waiting times and significantly adding to delays. We hope you can help us to reduce the number of Lost appointments. If you need to cancel a booked appointment for the Doctor or Treatment Room, please contact the surgery by phone or on line.