Due to extreme pressures on the surgery as a result of coronavirus you can no longer book an appointment online or by coming to the front desk. All appointment requests are now being triaged by our healthcare team. If you feel you need to see or speak to a doctor please contact the surgery on the usual number (02890320777) our experienced reception staff will take your details and a member of our team will phone you back. You will be offered an appointment if this is needed.
Before booking an appointment think '3 Before GP'
2. Use a reputable website such as NI Direct online resource
3. Seek advice/treatment from a local pharmacy
If you are booking an appointment due to muscle or joint pains please ask a member of our team for an appointment with our Practice Based Physiotherapist, you can also book an appointment online.
We offer booked appointments in the morning and afternoon as well as on the day 'walk-in' appointments.
Monday morning appointments are released on a Thursday afternoon at 2pm. The remaining appointments for the week are released at 8.30am on the first working day of the week.
Appointments can be booked online, by phone or calling to the surgery in person.
To book an appointment by telephone please contact 028 9032 0777.
Approximately half of all consultations are taken by patients with conditions that will get better on their own and are not serious. These can often be managed by your local pharmacist (Minor ailments) or by looking at the self help leaflets. Many appointments are booked to discuss letters or reports. These queries could be handled by our administration staff. This will allow you to get the information you need quicker and will free up GP time.
Book on line-- Due to coronavirus our online appointment system has been suspended until further notice
Our telephone lines are extremely busy on a Monday morning so we have set up an online service to book routine appointments.
Please click the link below to register for our online appointment system. Press the 'No' button and then follow the instructions. You will be sent an e-mail asking you to verify the account, this may go into your 'spam' folder.
Register for online appointments
This allows you to book online appointments. If you wish to avail of our online prescription services please ask a member of staff.
You can also register for online services by completing a form at the surgery or the form located in the Online Services link.
Please make one appointment per person – delays are caused for everyone if two people are seen in one appointment.
Cancellations – it is essential that you telephone if you cannot keep your appointment. Even at short notice, we can usually allocate your appointment to someone else. If you have booked your appointment online you can cancel it by using the link on the home page.
Appointments are for 10 minutes although some patients’ problems take longer than others so please be patient if there is some delay. If you feel you will need a longer appointment than usual please let the receptionist know and we will try to make provision for this.
Missed Appointments (DNA's)
DNA'S (Did Not Attend) have an enormous impact on the surgery, in terms of waiting times and significantly adding to delays. We hope you can help us to reduce the number of Lost appointments. If you need to cancel a booked appointment for the Doctor or Treatment Room, please contact the surgery by phone or on line.
We understand that there are circumstances in which a patient may require an urgent assessment that same day. We have a doctor on call on a daily basis who will triage urgent requests for appointments and medical advice. This doctor is available between 8.30 am and 11.45 am in the morning and between 2pm and 4pm in the afternoon for urgent calls.
For urgent requests please contact 028 9032 0777. The receptionist will ask you for details regarding your condition and for an up to date contact number. Our staff are trained to ask questions that will help the doctor appropriately and safely triage your call. After the doctor triages the call a member of the practice team will phone you back. We deal with a large volume of requests so may only get one chance to phone you back, please try to keep your phone line free.