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Welcome to Grosvenor Road Surgery 

Friday 27th March 2020

PRACTICE INFORMATION - RE CORONAVIRUS

CHANGES TO APPOINTMENTS

As of 13th March 2020 we will be suspending “walk-in” surgery, and we will no longer be allowing online booking for appointments. This is to reduce chance of transmission of Coronavirus (also known as COVID 19) to other patients and staff.  If you feel you need to see or speak to a doctor please phone the surgery on the usual number.  Our experienced reception staff will take your details and a member of our practice team will phone you back.  You will be allocated an appointment if this is deemed necessary. 

We apologise for the inconvenience. We will have extra staff to answer phone calls to try and make this transition as smooth as possible and to reduce the disruption for patients.

We will update the website every morning.

We realise this is a worrying and rapidly changing situation and we would appreciate your co-operation.

Do not come to the surgery if you have any symptoms of Coronavirus or have been asked to self isolate as this puts other patients and our staff at risk.

What are the symptoms of COVID 19?

  • A new continuous cough and/or
  • A  high temperature

How long to stay at home:

  • if you have symptoms, stay at home for 7 days

  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms (new advice as of 16 March)

  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

  • If you have to stay at home together, try to keep away from each other as much as possible.

If you have mild symptoms you do not need to be tested.  You should not contact or come to the surgery or go to the hospital or pharmacy.

For general advice on coronavirus symptoms or if you need a coronavirus sick line or  if you have mild symptoms use NHS 111 online

Coronavirus - Self Isolation - By law, medical evidence is not required for the first 7 days of sickness (that is, employees can self-certify).  After 7 days, it is for the employer to determine what evidence they require if any, from the employee,  If evidence is required to cover beyond the first 7 days of absence then employees can get an isolation note from NHS 111 isolation note

For medical advice for coronavirus symptoms phone NHS 111.

Contact the surgery by phone if:

  • Your symptoms do not improve after 7 days

  • Your symptoms worsen whilst you are self isolating

  • You have an underlying medical condition and develop symptoms

Phone 999 if it is an emergency 

Everyone in Northern Ireland should be socially distancing, for further information on what this means see the frequently asked questions section.

Letters to patients regarding 'Shielding'

There are certain groups of people who are felt to be at very high risk from severe illness from coronavirus, shielding measures have now been advised for this group. For more detailed information see the Coronavirus Shielding Guidance

Those in this shielding group will be sent letters today 27th March and Monday 30th March.  Please allow a few days to receive.  If you do not receive a letter by the end of next week and you feel you may be in this shielding group, firstly check the above guidance and if you fit the criteria contact the surgery.

There may be others with mild asthma and diabetes who do not fit into this shielding group, but need to be stringent with social distancing.

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible

  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household

  • any medical need, or to provide care or to help a vulnerable person

  • travelling to and from work, but only where this absolutely cannot be done from home

For up to date guidance see link below:

Guidance on staying at home

For the most up to date information, self isolation and what to do if you think you have contracted coronavirus click on the link below:

Coronavirus advice

Stay at home advice for people with suspected or confirmed coronavirus

We now have a Frequently Asked Questions section where you can find up to date information on how we are managing coronavirus here at the surgery

                                   

We are an accredited GP Training Practice with six GP Partners.  We aim to deliver safe, effective and efficient healthcare to our patients.  We have a commitment to continuously improving the quality of the healthcare we provide.  Our practice manager Ms Brenda Taggart welcomes your feedback on all aspects of our service.  Thank you

 

  

 

Pregabalin Reduction Programme

We are currently reviewing all our patients taking Pregabalin for pain.  If you are taking Pregabalin you will receive a letter inviting you in for review.  Please see the Pregabalin  section for more details.


 

Patient Survey

Please fill in our online survey

 

Online services

Do you find it difficult to get through on the phone for an appointment or repeat prescription? 

Why not register for Patient Services.  This will allow you to book an appointment and order repeat prescriptions from the comfort of your own home or on the go! Simply follow the link.....Online Services

Due to coronavirus we have suspended our online appointments system.  You can still use the online service to order prescriptions.

Book appointment online

Order Prescription online  

   

Practice Based Physiotherapist

We would like to welcome Caitriona Connolly and James Smale to our team.  Caitriona and James are experienced physiotherapists who will offer practice based physiotherapy assessments from Monday the 1st July 2019.  If you suffer from muscle or joint pains Caitriona or James are the members of our team you should see!  Ask a member of our reception staff to book you an appointment or alternatively you can book an appointment online .  For further information please visit our Physiotherapy page.

 

Practice Based Pharmacist

We now have three very experienced Practice Based Pharmacists.  Our pharmacists play a vital role in our team.  If you have any queries regarding your medication or would like your medication aligned please ask to speak to our pharmacist.  For more information on the range of services they provide visit our pharmacy information page.

 

Grosvenor Road Surgery Walking Club

We understand the many physical and psychological health benefits of walking so we are starting a new walking club. We  meet weekly on a Friday at 12.45pm in the main reception of the surgery. Come walk with us!

 

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(Site updated 27/03/2020)
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