12/6/21

All appointments will now be initially by telephone or video call. If you feel you need to see or speak to a doctor please contact the surgery on the usual number (02890320777) between 8:30 and 11:00.  In the afternoon we may only have capacity to deal with emergencies due to extreme pressures on the service.  One of our reception team will take your details and the member of our team best placed to help you will phone you back.  This may be a Doctor, Nurse, Pharmacist, Physiotherapist, Mental Health worker or receptionist.  You will be offered an appointment if this is needed.  We are now offering video consultations.  We experience high volumes of calls on a Monday and would suggest not phoning on this day if your request does not need urgently dealt with that day. 

**If you are experiencing problems with your eye you may be able to SELF REFER to an optician.**

The symptoms they manage are

• Red eyes
• Pain and/ or discomfort in eyes or around eye area
• Sudden reduction in vision in one or both eyes
• Recent onset or sudden increase in flashes/ floaters in one or both eyes
• Suspected foreign body in the eye

The nearest optician to the practice is

BOOTS PARK CENTRE- Tel 02890 325450

Other options include

• Specsavers park centre- Tel 02890 3268680
• Ballyowen eyecare- Tel 02890 301184
• Dynan Optical- 202E Andersonstown Rd- Tel 02890 682244
• Gilroy Opticians- 210 Falls Rd- Tel 02890 310072
• Eyeworld- Kennedy Centre- Tel 02890 300022

Before contacting the surgery for advice think '3 Before GP'

Can I?

1. Self-care

2. Use a reputable website such as NI Direct online resource

3. Seek advice/treatment from a local pharmacy


If you are phoning for advice regarding muscle or joint pains please ask a member of our team if you can speak to Practice Based Physiotherapist.

Approximately half of all consultations are taken by patients with conditions  that will get better on their own and are not serious.  These can often be managed by your local pharmacist (Minor ailments) or by looking at the self help leaflets.  

Many patients request to speak to a GP to discuss letters or reports.  These queries could be handled by our administration staff.  This will allow you to get the information you need quicker and will free up GP time.

Video Consultations

We are now offering video consultations via ZOOM.  The document below will show you how to download the app onto your phone.  When you book a video call you will receive a text message with a link.

VC Grosvenor Road Surgery[5845].docx

Missed Appointments (DNA's)

DNA'S (Did Not Attend) have an enormous impact on the surgery, in terms of waiting times and significantly adding to delays.  We hope you can help us to reduce the number of Lost appointments.  If you need to cancel a booked appointment for the Doctor or Treatment Room, please contact the surgery by phone or on line.